decor styling faqs
HOW DO I BOOK?
To book with us please submit your order form on our website page.
HOW MUCH IS A FULL DECOR STYLING SETUP?
Every decor setup varies depending on the style of decor that the client would like for their event. Please contact us via filling our request form for an accurate quote.
HOW MUCH IS THE DELIVERY AND INSTALLATION FEE?
Delivery fee will vary depending on the city/location.
HOW FAR IN ADVANCE SHOULD I BOOK?
Please reach out to us as soon as you have set event date and have a venue booked. typically, clients book at least 2 months in advance.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via e-transfer and cash.
IS THE DEPOSIT REFUNDABLE
Due to COVID-19 and the restrictions in B.C. we understand that some events may need to be postponed. We start preparing for your event from the day we receive your deposit. For this reason, our deposits are non-refundable, however, they are transferrable to a later date based on availability.
WHAT'S THE CANCELLATION POLICY?
Deposits are non-refundable however due to COVID-19 deposits can be transferrable to a later future date.
WHEN DO YOU REQUIRE THE FINAL PAYMENT?
Final payment must be made 2 days prior to the event date. For rentals, final payments must be made on the day of delivery/pickup.
prop rental faqs
DO YOU DELIVER?
Yes! we offer delivery service (drop off & pick up). Delivery fee will vary depending on the city/location.
CAN WE PICK UP?
Yes, you can pick up rentals as long as you have a large SUV or any other vehicle large enough to safely transport our rental equipment to your destination.
HOW LONG IS THE RENTAL PERIOD?
Rental period is for 12 hours.
CAN I EXTEND MY RENTAL PERIOD?
Yes, you can and it is based on availability. An extended rental fee will be applied. Please contact us for more details.
DO WE CLEAN THE RENTAL EQUIPMENT BEFORE RETURNING?
Yes! Please make sure to clean and wipe down the rental equipment before returning it back to us. If the rentals are dirty, a fee will be deducted from the damage deposit.
WHAT HAPPENS IF I DAMAGE A RENTAL EQUIPMENTS?
The client is 100% responsible for any damages to the rented equipment such as broken, damaged, permanent stains, and/or stolen. Refundable damage deposit will only be returned in full once we have inspected the rental equipment.
BALLOON CARE TIPS
1. Keep balloons out of direct sunlight & extremely cold weather conditions
2. Keep balloons in a comfortable room temperature environment
3. Avoid touching surfaces such as walls or ceilings
4. Avoid sharp objects that can easily pop the balloons
SAFE BALLOON PRACTICES
Helium Inhalation: Helium is not toxic or flammable, however inhaling helium can be dangerous and can result in death. Therefore NEVER inhale helium.
Children & Pet Precautions: Uninflated or burst balloons can present a choking & suffocation hazard. Always supervise children and pets around balloons. Ribbons and tails can also pose a strangle hazard so never leave children or pets alone with balloons. If popped, balloons with confetti, feathers or other materials are a choking hazard if ingested. Do not leave children or pets alone with balloons.
Balloons and Allergies: Balloons often contain latex which can cause an allergic reaction. Please look out for symptoms in case of any allergic reaction seek medical help immediately.
Pit It & Bin It! Balloons should never be released outdoors, to protect the environment and animals. Always dispose balloons responsibly, pop them & bin them.
